Return & Refund Policy
Return & Refund Policy
At Brieame™ Pet Beauty & Grooming, we want you and your pets to feel happy with your purchase. If you are not completely satisfied, please review our return and refund policy below.
Standard Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, item(s) must be:
- Unused and in the same condition as received
- In the original packaging, if applicable
- Not damaged, washed, altered, or used by the customer
- Accompanied by proof of purchase or order number
Please note that original shipping charges are non-refundable unless the return is due to our error, a damaged item, or a wrong item received.
Some items may not be eligible for return for hygiene or safety reasons, including opened grooming products, used pet-care items, and products that have been in direct contact with pets.
Return Process
To start a return, please contact us at:
Please include:
- Your order number
- The item(s) you would like to return
- The reason for the return
- Photos of the item, if applicable
Once we receive your request, our customer care team will review it and provide the next steps. Please do not send any items back before contacting us and receiving return instructions.
Returns sent without prior approval may not be accepted.
Refunds
Once your returned item is received and inspected, we will notify you by email whether your refund has been approved.
If approved, your refund will be processed to your original payment method. Please allow several business days for the refund to appear on your account, depending on your bank or payment provider.
Shipping fees, priority shipping fees, insurance fees, and handling fees are non-refundable unless required by law or the issue was caused by our error.
Damaged Items
If your item arrives damaged, please contact us within 14 days of receiving your order.
Email us at:
Subject line: DAMAGED ITEM
Please include:
- Your order number
- Clear photos of the damaged item
- Photos of the packaging, if available
- A brief description of the issue
After reviewing the information, we may offer a replacement, refund, or another suitable solution.
Wrong or Missing Items
If you received the wrong item or part of your order is missing, please contact us as soon as possible at:
Subject line: MISSING OR WRONG ITEM
Please include your order number and a clear description of the issue. If possible, attach photos of the package and the items received.
Some orders may be shipped separately from different warehouses. If this applies to your order, the remaining item(s) may still be on the way.
Exchanges
We may offer exchanges for eligible items depending on product availability.
If you would like to exchange an item, please contact us first at:
Once your exchange request is approved, we will provide further instructions.
Promotional Items
Return and refund terms may vary during promotional periods, holiday sales, limited-time offers, bundle deals, or clearance events.
Please review the promotion details before placing your order. If you are unsure whether your item is eligible for return, contact us before sending anything back.
Non-Returnable Items
The following items may not be eligible for return:
- Used pet grooming or pet-care products
- Opened hygiene-related items
- Items damaged due to misuse
- Clearance or final-sale items
- Gift cards, if applicable
- Items returned without approval
- Products not purchased directly from Brieame.com
Contact Us
For return, refund, damage, or missing item questions, please contact our customer care team:
Brieame™ Pet Beauty & Grooming
Customer Care Team